Terms of service
1 – INTRODUCTION
All the terms and conditions herein (hereinafter referred to as “General Conditions”) regulate the sale of services on anagrafeonline.it. The services on anagrafeonline.it are provided by Servizi Informativi S.r.l.s, P.I.: 03728230834. All contracts concluded between Servizi Informativi S.r.l.s. and the customer will be governed by these General Conditions.
2 – SUBJECT OF THE CONTRACT
The contract has as its object the provision to the customer of the services as indicated in the request forms and with the characteristics specified in the relative descriptions. Each contract stipulated with the customer includes the following documents: General Terms and Conditions, Request Form, Description of the Service and Information on Data Processing.
3 – COMPLETION OF THE CONTRACT
By placing an order, the Customer accepts the general terms and conditions, the specific conditions contained within the description of the requested service and gives consent to data processing. The contract stipulated between Servizi Informativi S.r.l.s. and the Customer is concluded with the sending of the order confirmation email and with the receipt of payment. When a bank transfer is used as a payment method, the order is considered completed when the amount paid for the service request is credited.
3.1 Cancellation of orders
Although the order has been completed, Servizi Informativi S.r.l.s. reserves the right to cancel it at any time with prior notice to the customer. The order will be cancelled when execution is impossible, due to force majeure, or if the customer does not meet the requirements set by law for requesting the service.
4 – SERVICE DELIVERY
Once the order has been confirmed and payment has been received, the service will be processed and processed as quickly as possible. For services that are expected to be delivered within 60 minutes, orders must be placed from Monday to Friday from 9:00 to 17:30, outside these hours, these will be processed the next working day. Services that are expected to be delivered within 4 hours must be placed from Monday to Friday by 16:00.
4.1 Urgent services
During the times indicated above, some services can be purchased in “urgent formula”. If the urgency is not respected, the customer will be refunded the supplement paid.
4.2 Delivery times
Although in 90% of cases the times indicated on the description pages of each service are respected, it should be noted that they are purely indicative. No liability can be attributed to Servizi Informativi S.r.l.s. if such terms are not respected, in particular in all cases in which the delay was caused by events or third parties not directly controllable or manageable by Servizi Informativi S.r.l.s..
4.3 Supplementary documentation
For certain types of activities it may be necessary to request supplementary documentation from the customer for the purposes of carrying out the assignment. No liability may be attributed to Servizi Informativi S.r.l.s. for delays or for the impossibility of performing the service due to the inertia or delay of the customer.
5 – REGISTRATION
To request a service, it may be necessary to register by creating an account and after accepting the Terms and Conditions and giving consent to data processing. The account is created using a valid email address and a password. It is recommended to use complex passwords made up of alphanumeric and special characters together with uppercase and lowercase letters. By default, the system does not allow the creation of weak passwords. The customer is directly responsible for his/her access credentials, which are intended for strictly personal use and are absolutely prohibited from being transferred to third parties. In the event of theft or loss of access credentials, the customer must promptly inform anagrafeonline customer service so that appropriate measures can be taken to ensure the security of the data stored in the account. The creation of an account is only necessary for the first order; for all subsequent orders, the customer can log in using the credentials entered during registration.
5.1 Registration via social login
To facilitate access to the services, the customer can access them using their social account: google or facebook. Regarding the so-called social login, it is recommended to read the information on data processing, an integral part of these General Conditions.
5.2 User panel
After registration, the Customer can access the user panel to view the status of orders and manage their credentials such as: billing address, history of all orders etc..
5.3 Account removal and data deletion
To remove your account, simply send an email to info@servizinformativi.it, generally within 48 working hours all data is removed except for those for which the law requires mandatory retention. The customer will then receive a confirmation email when the account is removed. The registered user has the right to access their data, the right to portability, the right to rectification and any other right in line with the provisions of the EU GDPR 2016/679 and national legislation on data processing.
6 – PURCHASE OF SERVICES
Only the services present on the anagrafeonline.it website at the time of placing the order can be purchased, as described in the relevant information sheets. Correct receipt of the order is confirmed by an e-mail notification, sent to the e-mail address used by the Customer to create the account. The message contains the summary of the order. The customer undertakes to verify its correctness and to promptly communicate any errors. All prices on the website are exclusive of VAT and can be changed at any time, without notice. In the event that an incorrect and/or clearly derisory price is published, for any reason, the order will be cancelled, even in the event of initial validation.
7 – PAYMENT METHODS
In order to guarantee greater flexibility, we offer our customers different payment systems.
7.1 PayPal
By selecting Paypal as a payment method, the customer will be automatically directed to the Paypal page and therefore no data will pass through our site. Paypal is one of the most popular systems for online payments. Through the Paypal platform, the Customer can make the payment using a Paypal account, a prepaid card, a debit card or a credit card belonging to the Visa, MasterCard circuits etc.
7.2 Credit Card
It is possible to select a credit card as a payment method and pay for your order with a credit card, rechargeable card, Poste Pay etc.. In this case, the payment is made directly on the checkout page.
7.3 Advance Bank Transfer
In the case of payment by Advance Bank Transfer, processing of the practice will begin at the time of crediting, which must occur within 5 working days from the date of acceptance of the order, after which the order will be automatically considered cancelled. The reason for the bank transfer must include the order identifier that is released in the order confirmation email. The bank details to which the transfer should be made are shown in the order confirmation email.
7.4 Credit top-up
Customers can also opt to purchase a rechargeable card. The credit can be used to purchase any service, including those on offer. The rechargeable card does not expire. Based on the top-up amount, the customer is given a bonus that is added to the value of the credit already purchased. The rechargeable card can be managed from the customer panel.
8 – DELIVERY METHODS
The services purchased on our Sites are delivered in digital format. If the requested service includes a paper document, this will be sent by courier or by post, shipping costs will be specified at the time of completing the order and are the responsibility of the customer. Generally when the order is completed, the customer receives a notification email indicating that the order has been completed. The email also indicates the link to download the file directly from your user panel. The email notifying the completed order also includes the document in PDF format. The same will be available for 15 days in the customer area, after which time, for security reasons, the file is deleted.
9 – RIGHT OF WITHDRAWAL
In compliance with the provisions of the Consumer Code, the Customer who has the status of consumer and, therefore, the natural person who acts for purposes other than professional and/or entrepreneurial activity, pursuant to art. 52 has the right to withdraw from the purchase contract, no later than 14 days from the conclusion of the contract. This can be done by sending a registered letter addressed to Servizi Informativi S.r.l.s., Via Dei Mille, 98122 Messina or certified email to servizi.informativi@legalmail.it
9.1 Exclusion of withdrawal
Withdrawal, pursuant to art. 59 of the Consumer Code, cannot be validly exercised if the service has been performed within the term of 14 days.
9.2 Refunds
In the event of withdrawal, Servizi Informativi S.r.l.s. must be held harmless for all costs incurred and to be incurred, for this reason the sum of €15.00 will be retained plus any expenses incurred for processing the practice, if this is already being processed. No refund will be made if the outcome of the searches, relating to the requested service, is negative. Likewise, no refund will be made if the negative outcome of the searches was caused by incorrect or incomplete data provided by the customer.
9.3 Withdrawal of the supplier
Servizi Informativi S.r.l.s. may withdraw freely and without any constraint from the contract concluded with the customer, subject to adequate notice of 15 days to be communicated by certified email or registered letter. However, the same may withdraw at any time with immediate effect if the customer behaves in an unlawful manner towards the company or due to force majeure.
10 – OBLIGATIONS AND RESPONSIBILITIES
Servizi Informativi S.r.l.s. assumes no responsibility, except in the case of willful misconduct or gross negligence, for any delays, errors or other damages suffered by the customer or third parties during the execution of the contract. The data cannot be disclosed or transferred.
10.1 Customer obligations
For any non-compliant, unauthorized or illegitimate use of the requested services, the customer will be held solely and exclusively responsible, who undertakes to indemnify and hold harmless Servizi Informativi S.r.l.s. from any type of liability and/or request for compensation for damages caused to third parties during the execution of the contract and after its conclusion.
10.2 Communication of third party data
With regard to third party data communicated to Servizi Informativi S.r.l.s. during the request for services and/or after their provision, the customer declares to be aware of the community and national legislation on data processing and to be the Data Controller, since: he/she has obtained consent from the third party, has a legitimate interest in it and/or there is another condition provided by the legislator that legitimises the ownership of the processing. Servizi Informativi S.r.l.s. with respect to the customer and the data provided by the same, operates as a mere external data processing manager as provided for by the community and national legislation on data processing.
10.3 Asset investigations
The services present in the asset investigations category and all those that involve an investigative activity are provided to Servizi Informativi S.r.l.s. by third-party companies, authorised pursuant to art. 134 T.U.L.P.S.. All the information reported in the relevant reports is the result of investigations, research, and interviews carried out according to the standards set out in art. 5 of the decree of 1 December 2010 n. 269 and subsequent amendments. The customer indemnifies Servizi Informativi S.r.l.s. and third-party companies from any liability regarding errors and/or inaccuracies in the requested reports. Third-party companies, although authorized to process sensitive data with an authorization provision from the Guarantor for the protection of personal data, ensure compliance with the code of ethics and good conduct referred to in Annex A.6 issued by the same authority, provision of the Guarantor no. 60 of 6/11/2008 published in the Official Journal on 24/11/2008 no. 275 and subsequent amendments. The data contained in the reports do not constitute a source of proof.
10.4 Customer Responsibility
The customer is aware that for all services that are configured as "investigative activity", the request occurs exclusively to carry out defensive investigations or to assert or defend a right in court, both during a proceeding, including in administrative, arbitration or conciliation proceedings, both in the preparatory phase for the initiation of a possible judgment, and in the phase following its definition; the processing may also occur before the pendency of a proceeding, provided that the data are strictly functional to the exercise of the right of defense, in compliance with the principles of proportionality, relevance, completeness and non-excess with respect to the defensive purposes. The resulting data processing must be carried out by the applicant in compliance with the current provisions of law, exempting Servizi Informativi S.r.l.s. and third-party suppliers from any liability and/or request for compensation for damages that arise from claims, disputes or proceedings, direct or indirect, of any kind and in any jurisdiction, advanced by third parties or in any case arising from the performance of the requested service. Servizi Informativi S.r.l.s. and third-party supplier companies reserve the right to carry out random checks to verify that the requests forwarded by customers have been carried out in full compliance with current legislation.
11 – TERMINATION
Failure to comply with the obligations set forth in these general conditions will result in the termination of the contract and the cancellation of all current orders. Specifically, the contract will be immediately terminated if the customer violates the obligations set forth in points 10.2, 10.3 and 10.4. The contract will also be terminated with immediate effect if the information entered during registration or request for services is false or the requested services are used for illicit purposes and/or in any case prohibited by current legislation.
12 – JURISDICTION AND APPLICABLE LAW
The sales contract between the Customer and Servizi Informativi S.r.l.s. is governed by Italian Law. If the customer is a consumer, for the resolution of any disputes arising from the conclusion of the contract, the territorial jurisdiction belongs to the court of his/her municipality of residence; in all other cases, the territorial jurisdiction is that of the Court of Messina.
13 – ONLINE DISPUTE RESOLUTION
The customer who qualifies as a consumer, as provided for by the Consumer Code, and who resides within the European Union for the resolution of any disputes, may access the ODR platform available at the following internet address, https://ec.europa.eu/consumers/odr/
The online ODR platform is a tool set up by the European Commission to provide an alternative resolution to disputes arising between the consumer and the professional.
14 – CONDITIONS
The conditions contained in this document may be modified by Servizi Informativi S.r.l.s. without prior notice and will be valid from the date of publication on the website.